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Refund policy

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RETURN
If you want to change size or are not satisfied with the garment you ordered, no problem! Our policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
You can request a size change or a refund of the products ordered in a single solution.

To complete the return, we require a receipt or proof of purchase.

To make the return you simply have to:

send an e-mail to bianco@biancomoda.it, indicating NAME, SURNAME, ORDER NUMBER, ITEMS THAT ARE INTENDED TO RETURN and THE DESIRED COMPENSATION: size change, item change or refund;
print the email, insert it in the package and send it via a courier of your choice / Poste Italiane to the address: Bianco srl, Via Marchesana 2 / b Bologna Bologna IT 40124
The only expenses to be incurred are those of returning the purchased products. Only in the case of defective products or different sizes from the order, the return costs are charged to Siguelsol, who will send the courier to collect the package.

The shipping costs of the item sent in replacement are in any case at Siguelsol's charge.

Once your return has been received, Siguelsol reserves thirty days to provide a refund and two days to arrange the exchange. In case of unavailability of the requested size, we will contact you as soon as possible.

Only return requests that meet the following requirements will be accepted:

that the items and packaging are in their original condition
that the items have not been washed or used;
that the items have the original label;
In the event that an item does not meet one of the listed requirements, you will not be entitled to a replacement or refund. In this case the returned item will be returned to you, with the shipping costs at your expense.

There are some situations where only partial refunds are granted (if applicable):

Any item is not in its original condition, is damaged or parts are missing for reasons not due to our error
Any item returned more than 30 days after delivery
REFUNDS (if applicable)
Once your return has been received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, the refund will be processed and a credit will be automatically applied to your credit card or original payment method within a certain number of days.

LATE OR MISSING REFUNDS (if applicable)
If you haven't received a refund yet, please check your bank account again.
Then contact your credit card company, it may take some time before the refund is officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you have already done all of this and still have not received your refund yet, please contact us at customer.service@siguelsol.com

SALE ITEMS (if applicable)
Only regular priced items can be refunded, unfortunately discounted items cannot be refunded.

EXCHANGES (if applicable)
We only replace items if they are defective or in case of a size change

If you need to change it to another type of item, send us an email to customer.service@siguelsol.com

PRESENTS
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift certificate for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

SHIPMENTS
To return the product, you must send the product to: Via Marchesana 2 / b Bologna Bologna IT 40124

You will be responsible for paying the shipping costs for returning your item. Shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes to receive the product may vary.

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